Our service team will assess the problem and ask you to provide photos or videos of the issue.
If approved we will send you the address and instructions to return the defective phone back to us for repair.
We will cover the cost of the postage fee you pay to return the phone to us.
Once your order is shipped, you will be emailed the tracking information for your order's shipment.If we can't receive the item we can't arrange a replacement or repair.5.We advise you to put a note in the returned package that includes the following details:1) Your order number;2) The returned phone's name or SKU;3) Your return reasons.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us.
We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.2.
Once we have confirmed the condition the phone should be returned to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches.